Our refund and returns policy lasts 30 days.
If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you have opened the packing, or weared out the clothes, due to hygienic standarts, we only can refund it, if it has design or production errors.
We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size/ faulty items.
For other reasons like sewing or printing problems, we will take care of them all for you. Non-receipt of the product within the guaranteed time (20 business days excluding 5-7 days of processing); Please contact us first and we will guide you through the steps.
Pease drop us a message to info(at)shirts4divers.com with the following info:
- Your name
- Your order number and product name (this can be found on your order confirmation email)
- Picture of the fault / incorrect item
We will soon get back with proper solution.
Please do not send your purchase back to us unless we authorize you to do so.
We will contact you with further instructions and adresses for returning your item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In case you do not want a replacement, you can request for a refund. There is no need to return the wrong or defective item.
We do not process a refund in the following cases:
- Sale items. Only regular priced items may be refunded. Sale items cannot be refunded.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
- Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country’s customs, being delayed by a natural disaster, showing “delivery” in the tracking system, having been shipped into your mailbox but gotten lost).
- Refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do this by sending an email via info(at)shirts4divers.com
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
